HR Customer Support Specialist with GERMAN

OUR CLIENT'S MESSAGE:

As a well-known corporation providing innovative technology services and solutions with offices across the globe, we are currently looking for individuals to become a part of our Contact Center Team in Prague!

Join our Prague Service Center that is providing HR and financial support to offices in other countries and be the first level of contact for employees of the company and deeper your knowledge in the field of HR services, Payroll and Labor Codes. Start your career in our friendly international team!

ABOUT THE ROLE:

As a Customer Support Specialist you will be part of the Contact Centre that forms the first level of contact for employees of the company, and is connected to all other levels of shared services and internal clients. Responding to basic customer inquiries and requests under direct supervision, this is a multi-skilled role, requiring a global overview of supported countries, departments, procedures (HR, Expenses, General services, Payroll etc.), and escalation rules in order to resolve incoming queries effectively.

THE IDEAL PROFILE:

• High school diploma or University degree
• Zero or more years of customer service or other telephone experience
• Advanced level of English and German
• Basic business and analytical problem solving skills
• The ability to follow oral and written directions and manage multiple tasks
• Analytical and problem solving capability
• Must be able to successfully interact with all company departments
• The ability to work independently and as part of a team
• A willingness to work shift as required

OUR CLIENT'S OFFER:

• Very competitive remuneration
• Permanent contract
• Extensive corporate benefits package
• Yearly bonuses
• State of the art office building in Prague centre
• Free refreshments in the workplace
• Social events and team building activities
• Extensive training and coaching
• Perspective projects with an international scope
• Positive and social working environment