Customer Service Specialist - German + English

Do you speak perfect German and speak English at the same time? Do you have experience in analyzing, evaluating and giving feedback or leading a team?

If so, I have the following offer for you. We are looking for a colleague to join our customer service team, who will be available to Austrian clients of the worldwide product brand IQOS.

Popis pozice:

• Check the compliance with set processes, document and evaluate call quality.
• Report results and participate in the implementation of development activities
• Provide feedback to operators in order to meet their KPIs.
• Communicate and cooperate with other colleagues dedicated to quality (supervisors, auditors, HR)

Profil kandidáta:

• German level at least C1 + English level at least B2
• Open communication and a friendly attitude
• Experience in providing feedback, whatever it may be
• Good organizational skills

We appreciate:

• Experience in customer service, call center, etc.
• Experience as a team leader or team manager

Nabízíme:

• Working with a product that is innovative
• Accurate training
• A salary that will motivate you (bonuses that you can realistically reach)
• An opportunity to work from home occasionally (after the training)
• An environment that encourages self-realization and further development
• Meal vouchers, Multisport card, Benefit card
• Extra week of holiday (5 weeks)