Sales Operations Analyst & Customer Service with Swedish

Job: 50% + 50% Customer Service Representative
Languages: Fluent English + Swedish
Environment: International, Multilingual

And what will you do?
You will supports the National Sales Manager on all activities related to Pricing, Forecasting, Tenders and other Sales Operations’ activities. You will be also responsible for managing all aspects of the order entry and management process for customers.

As an Sales Operation Analyst you will be:

• Preparing of the tender authorization documents
• Setting up and maintaining prices in SAP
• Supporting with ad-hoc price analysis Forecasting
• Preparing market analyses, inventory analyses and sales reporting
• Monitoring Product Supply risks

As a Customer Service Representative you will be:

• Processing all orders and resolving any invoice queries
• Responding all telephone requests and queries
• Update individual accounts files
• Liaising with internal and external parties including distributors

REQUIREMENTS:
Do you see yourself in this profile?

• Relevant experience customer service (3+ years ideally)
• Fluent English and Swedish
• An excellent telephone manner
• Excellence in written communication
• Analytical and organizational skills
• Excellent communication and interpersonal skills

BENEFITS:
Have a look at nice benefits:

• Flexible working hours (core hours: 10 – 4pm)
• 5 weeks of vacation
• 5 sick days
• Cafeteria (4 000 CZK/month)
• Meal vouchers
• Significant financial contributions to ACCA
• Contributions to accident and life insurance
• Contributions to pension
• Refreshments on workplace (fruit and very good coffee)
• Team buildings