CUSTOMER CARE SPECIALIST (Pharmaceutical dept.)

Do you have previous experience in CUSTOMER CARE? Are you interested in a PHARMACEUTICAL FIELD? Do you want to communicate and cooperate with customers from this field while working for one of the well-established INTERNATIONAL firms in Prague?

It only requires one click – APPLY NOW!

Responsibilities:

• Providing the highest level of customer service excellence to customers
• Managing order management process for customers within the pharmaceutical/medicine division
• Ensuring that customers´ needs are met in a timely and professional manner
• Order processing in an accurate and timely manner
• Maintain and update individual customer forms, ensuring that all information is accurate
• Maintains knowledge of company products and customer service processes
• Work as a part of a team

Start day: ASAP
Duration of the contract: 6 months, then possibility to grow within the company

REQUIREMENTS:
Must to have:

• Minimum 1 year of experience in an inbound call centre environment, any other customer/social service venue or call centre
• Customer focus
• Professional manners, great communication skills and telephone manners
• Language skills – fluent English and French for communication with the clients on daily basis
• Flexible, ability to prioritize

Nice to have:

• Experience in customer care within a medical or pharmaceutical department
• Shared services center experience is an advantage
• Very good organizational skills

BENEFITS:

• 5 weeks of vacation
• Occasional work from home
• 5 sick days
• Cafeteria
• Meal vouchers
• Contribution to ACCA
• Contribution to pension and life insurace