CLIENT CARE SPECIALIST - native EN - Pharmaceutical company

Job Area: Client care, Customer Relationship
Languages: native English
Location: Prague (close to a metro station)
Company: A leader in the pharmaceutical industry as well as a multibillion dollar company, this company focuses on improving lives through the power of medicine. With over 150 years of experience, they have been quite successful in creating pharmaceutical solutions for patient needs across the globe. Recently, this company has been growing fast and is looking for motivated people to join their thriving work culture.
Starting: Immediately

It only requires one click – APPLY NOW!

Responsibilities:

• Providing the highest level of customer service excellence to customers
• Managing order management process for customers within the pharmaceutical/medicine division
• Ensuring that customers´ needs are met in a timely and professional manner
• Order processing in an accurate and timely manner
• Maintain and update individual customer forms, ensuring that all information is accurate
• Maintains knowledge of company products and customer service processes
• Work as a part of a team

REQUIREMENTS:
Must to have:

• Minimum 2 year of experience in an inbound call centre environment, any other customer/social service venue or call centre
• Customer focus
• Professional manners, great communication skills and telephone manners
• Excellent spoken English (native level is prefered)
• Flexible, ability to prioritize

Nice to have:

• Experience in customer care within a medical or pharmaceutical department
• Shared services center experience is an advantage
• Very good organizational skills

BENEFITS:
Have a look at nice benefits:

• Flexible working hours (fix hours between 10 – 16h)
• Occasional work from home
• 5 weeks of vacation
• 5 sick days
• Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month)
• Meal vouchers – 80 CZK
• Contributions to accident and life insurance
• Contributions to pension (3% from salary)
• Possibility of practicing yoga in the workplace (2x/week)
• Refreshments on workplace (fruit and very good coffee)
• Corporate events

Location: Prague (Close to metro station)