CUSTOMER CARE SPECIALIST (Pharmaceutical dept.)

Co od Vás očekáváme:

Do you have previous experience in CUSTOMER CARE? Are you interested in a PHARMACEUTICAL FIELD? Do you want to communicate and cooperate with customers from this field while working for one of the well-established INTERNATIONAL firms in Prague? It only requires one click – APPLY NOW! Responsibilities: * Providing the highest level of customer service excellence to customers * Managing order management process for customers within the pharmaceutical/medicine division * Ensuring that customers´ needs are met in a timely and professional manner * Order processing in an accurate and timely manner * Maintain and update individual customer forms, ensuring that all information is accurate * Maintains knowledge of company products and customer service processes * Work as a part of a team Start day: ASAP Duration of the contract: 6 months, then possibility to grow within the company REQUIREMENTS: Must to have: * Minimum 1 year of experience in an inbound call centre environment, any other customer/social service venue or call centre * Customer focus * Professional manners, great communication skills and telephone manners * Language skills – fluent English and French for communication with the clients on daily basis * Flexible, ability to prioritize Nice to have: * Experience in customer care within a medical or pharmaceutical department * Shared services center experience is an advantage * Very good organizational skills BENEFITS: - 5 weeks of vacation - Occasional work from home - 5 sick days - Cafeteria - Meal vouchers - Contribution to ACCA - Contribution to pension and life insurace