CUSTOMER CARE SPECIALIST (Pharmaceutical dept.)

Co od Vás očekáváme:

Do you have previous experience in CUSTOMER CARE? Are you interested in a PHARMACEUTICAL FIELD? Do you want to communicate and cooperate with customers from this field while working for one of the well-established INTERNATIONAL firms in Prague? It only requires one 1 click – APPLY NOW! Responsibilities: * Providing the highest level of customer service excellence to customers * Managing order management process for customers within the pharmaceutical/medicine division * Ensuring that customers´ needs are met in a timely and professional manner * Order processing in an accurate and timely manner * Maintain and update individual customer forms, ensuring that all information is accurate * Maintains knowledge of company products and customer service processes * Work as a part of a team REQUIREMENTS: Must to have: * Minimum 1 year of experience in an inbound call centre environment, any other customer/social service venue or call centre * Customer focus * Professional manners, great communication skills and telephone manners * Language skills – fluent English (everyday use) * Flexible, ability to prioritize Nice to have: * Experience in customer care within a medical or pharmaceutical * Very good organizational skills BENEFITS: If you meet all the above mentioned requirements and you´ll become one of us then you can look forward to the following package of benefits: - Flexible working hours (fix hours between 10 - 16h) - Occasional work from home - 5 weeks of vacation - 5 sick days - Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month) - Meal vouchers - 80 CZK - Contributions to ACCA (30 000 CZK) - Contributions to accident and life insurance - Contributions to pension (3% from sallary) - Possibility of practicing yoga in the workplace (2x/week) - Refreshments on workplace (fruit and very good coffee) - Corporate events