CUSTOMER CARE SPECIALIST (Pharmaceutical dept.)

Do you have previous experience in CUSTOMER CARE? Are you interested in a PHARMACEUTICAL FIELD? Do you want to communicate and cooperate with customers from this field while working for one of the well-established INTERNATIONAL firms in Prague?

It only requires one click – APPLY NOW!

Responsibilities:

• Providing the highest level of customer service excellence to customers
• Managing order management process for customers within the pharmaceutical/medicine division
• Ensuring that customers´ needs are met in a timely and professional manner
• Order processing in an accurate and timely manner
• Maintain and update individual customer forms, ensuring that all information is accurate
• Maintains knowledge of company products and customer service processes
• Work as a part of a team

Start day: ASAP
Duration of the contract: 3 months wit possibility of prolongation

REQUIREMENTS:
Must to have:

• Minimum 1 year of experience in an inbound call centre environment, any other customer/social service venue or call centre
• Customer focus
• Professional manners, great communication skills and telephone manners
• Language skills – fluent English (everyday use) + french
• Flexible, ability to prioritize

Nice to have:

• Experience in customer care within a medical or pharmaceutical
• Very good organizational skills

BENEFITS:
If you meet all the above mentioned requirements and you´ll become one of us then you can look forward to the following package of benefits:

• Flexible working hours (fix hours between 10 – 16h)
• Occasional work from home
• 5 weeks of vacation
• 5 sick days
• Cafeteria 4 000 CZK/month
• Meal vouchers – 80 CZK
• Contributions to ACCA (30 000 CZK)
• Contributions to accident and life insurance
• Contributions to pension (3% from sallary)
• Possibility of practicing yoga in the workplace (2x/week)
• Refreshments on workplace (fruit and very good coffee)
• Corporate events