Business Analyst

Andersen is hiring a Business Analyst for a project modernizing enterprise platforms, improving system integration, and optimizing business processes through digital transformation. 

The customer is an international organization providing business support and operational services to clients across multiple industries and markets. The company delivers tailored solutions that help organizations coordinate complex activities, optimize service delivery, and improve operational efficiency. Leveraging international expertise and modern digital technologies, it supports customers through scalable solutions designed to address evolving business needs and enhance overall service quality. 

The project is focused on developing a unified platform to replace several legacy enterprise systems and modernize global destination management operations. It aims to improve system integration, operational efficiency, and user experience through Agile delivery, strong business analysis, and the use of AI-assisted tools. 

Responsibilities: 

- Facilitating stakeholder workshops and interviews alongside the Designer and Product Owner. 

- Analyzing and documenting AS-IS processes, including undocumented or complex workflows. 

- Investigating legacy systems to identify pain points and inefficiencies. 

- Designing and modeling TO-BE processes using BPMN 2.0. 

- Defining business rules, data flows, and system integration touchpoints. 

- Collaborating with developers and architects to validate technical feasibility. 

- Refining user stories and preparing clear acceptance criteria. 

- Reviewing and validating business logic through iterative product increments. 

- Maintaining and updating documentation as requirements and decisions evolve. 

- Supporting QA activities, including testing scenario preparation and UAT (User Acceptance Testing). 

Must-haves: 

- Experience as an IT, System, or Business Analyst in complex systems for 3+ years. 

- Strong technical understanding SQL for data querying and analysis. 

- Strong technical understanding, familiarity with REST APIs and integration patterns.  

- Ability to communicate effectively with technical teams and validate implementation approaches. 

- Hands-on experience with conceptual and data modeling, including data structures and flows. 

- Proven experience working in Agile environments (Scrum). 

- Practical experience using AI tools to improve productivity and analytical workflows
(expected to replace at least ~30% of manual work). 

- Level of English – from Upper-Intermediate and above. 

Nice-to-haves: 

- Experience with ERP systems. 

- Understanding of enterprise architecture principles. 

- Background in tourism, travel, or Destination Management Company (DMC) industry. 

Reasons why this job would be interesting to you: 

- Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects. 

- We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts. 

- We welcome specialists from every part of the world. 

- Salaries at Andersen are pegged to the USD, and our employees are provided with a benefit package and an extensive set of bonuses. 

- We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates. 

- There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded. 

- You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow. 

- Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more. 

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Join us!