PPSC Partner

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KEY RESPONSIBILITIES:
o Process new hires, leaves, employee status changes, and other employee events in Workday
o Process pay changes, including promotions and other salary modifications
o Communicate with our PPG colleagues via phone, chat, HR ticket and assist them with questions on HR policies, procedures, and relevant government regulations
o Conduct data quality reviews, monitor and correct processing errors
o Maintain employee files and records to meet defined requirements
o Cooperate with team members and support them in solving daily challenges
o Continuously improve HR related processes via Continuous Improvement cases and projects
o Create and update process-related documentation
o Support maintaining documentation in German language
QUALIFICATIONS:
o Experience in customer service with a focus on direct customer contact and data administration is preferred
o Full professional fluency in German and good knowledge of English is required
o Experience with ticketing tools or Workday is advantage
o Good computer skills (Microsoft Office, particular Excel, Word, and PowerPoint)
o Strong analytical skills, attention to detail, focus on solution
o Customer service attitude
o Ability to prioritize and multitask
o Continuous Improvement mindset