• Responsible and accountable for all aspects of organizational IT provisioning, to support the organization in all aspects of IT
• Team Leader role and mentoring for students who provide IS services
• Perform Day to Day Level 1, 2 and 3 support associated with IT Services (Workstation, Infrastructure, Servers, and Applications) for all staff
• Manage and resolve all IT Service Requests and Incidents utilizing ITIL best practices
• Troubleshoot, and where possible resolve all hardware/software problems, and Level 1 & 2 application support issues.
• Hardware/Software installation, upgrades and maintenance.
• Workstation and software deployment – Operating System, and Software packages.
• Monitor, troubleshoot and administer the network and telephony infrastructure.
• Budget control of IT services
• Development of Sharepoint Online environment
• Development of IS Business Process solutions

REQUIREMENTS:

• Able to provide 1st and 2nd level support for the site Information Systems.
• Able to manage crisis situations, and escalations, and react appropriately
• Fluent in Czech & English – Written and Oral.
• Understanding \ appreciation of the fundamentals of SOX principles to ensure segregation of duties.
• Appreciation of roles of Accounts Payable, and Accounts Receivables departments.
• Workstation Support – Windows 7.1 Operating System, and associated software.
• Microsoft Office 2013 Professional Plus suite.
• Desktop Security Platform – Preferably Bitdefender Desktop Security.
• Hardware Support
• Support for Windows Server 2008 & 2012 environment including Microsoft Active Directory, DHCP, WSUS, GPO, File and print services, and Microsoft Hyper-V Virtualization.
• Backup and Recovery procedures – Symantec Backup Exec 2014.
• Remote Access User support – Preferably CISCO Anyconnect remote access client.
• Knowledge of Workstation Packaging Deployment Solutions.
• Basic Telephony Support – Hosted SIP Phone solutions.
• Information Systems Security Principles
• ITIL Service Desk Principles
• Microsoft Sharepoint → Preferably Microsoft Sharepoint Online.

BENEFITS:
And what you get in return?

• Flexible working hours
• 5 weeks of vacation
• Meal Vouchers
• Refreshment at the workplace
• Employee Recovery Contribution
• Pension Fund Contribution

Further to this they will also provide:

• A fun, challenging, fast-paced but supportive environment
• Opportunity to develop and progress within the company
• Opportunity for further academic training
• Opportunity to participate in innovation programmes which recognise and reward new ideas