Experienced IT Helpdesk Specialist with English

DO WHAT YOU ARE BEST AT: Provide world class IT support for one of the world's largest telecommunications service providers.

If you are customer oriented – it is a chance to growth in this area!
We don't just offer job. We offer career !

Popis pozice:

Main tasks in the job:

• Provide end user IT support in a way, methods and procedures as defined globally or locally by the Company (including regulatory and standardization);
• SW installation/uninstallation, distribution and support;
• OS deployment and troubleshooting – windows7, windows 10;
• Contribute to IT policy development;
• Contribute and use Knowledge database;
• Develop and share own knowledge;
• Cooperate with internal IT stakeholders;
• Provide small "how to" trainings to end users where possible;
• Keep IT Manager about all non-standard problems and possible solutions used;
• Proactively identify any possible problems or issues;
• Hardware purchasing;
• Get the track of IT Landscape;
• Investigate root cause, analyse, resolve, track, and escalate various technical problems;
• Basic LAN administration

Profil kandidáta:

Education and knowledge requirements:

• Minimal 2 year experience as a desktop support analyst
• Thorough knowledge of IT technologies
• English

Nabízíme:

We offer:

Employee Stock Purchase Plan program (ESPP),
• Five extra days of vacation per calendar year - total of 25 days,
• Contribution to employee's private pension insurance – long-term incentive with progressive increase related to years of service (eligibility after one year with Edwards), ➢ Contribution to lunch vouchers (vouchers in value of 90 CZK/day),
• Seniority award – bonus for long term cooperation acknowledged through milestones of 5, 10, 15, 20 years
• Wellness program "Total Wellness"
- example of program components:
- Flexi Pass or Multisport card (annual value of 5600 CZK)
- In-house fitness with trainer service - Volunteer program "Hearty Volunteers"
- Fresh fruits in the office
• Sick leave compensation
- compensation of difference between statutory sick leave allowance and regular salary at 100% for 10 working days of sickness per year,
• Sick days – full compensation for up to 3 days of sick per year without medical certificate
– eligibility depends upon years of service, employee becomes eligible after one year with Edwards
• Business trips – per diem additional "pocket money" allowance,
• Worldwide business travel accident insurance.