*Start your career in IT* - Graduate program

Join our growing global NTT family and you’ll be part of the world’s largest ICT company. We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Would you like to start your IT career and have a chance to gain the knowledge of areas such as Unified Communicaton, Networking, Security, Customer Experience? Come work with us and accelerate your future!

The Graduate Trainee supports customers for their infrastructure issues and helps resolve them in timely manner, while leveraging technical skills in troubleshooting, product knowledge and diagnostic abilities.
The Graduate Trainee will have ability to handle customers across multiple countries and industry verticals, while supporting them with service level agreements and in critical environments. He/she collaborates and works with multiple teams across the company, during the resolution efforts.

The Graduate Trainee works under the guidance of more senior professional colleagues. The primary responsibility of the Graduate Trainee is to assist with tasks relevant to the specific area or function.

• Gain knowledge and experience in area of specialisation or function.
• Acquire the relevant practical experience and knowledge of the service product and technology.
• Act as first line of customer interactions, using Email, Phone or Chat channels and provide timely help and support.
• Seek higher level engineering support while assisting customers for the issues reported.
• Work with multiple tools to help resolve issues.
• Provide the best of customer experience during full lifecycle of the customer journey.

• Attention to detail
• Good verbal and written communication skills in English
• Professional attitude and appearance
• Ability to prioritise tasks and multitask
• Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions
• Ability to deliver a quality service through their support offering
• Passion for continuous improvement
• Self-motivated and a passion to learn
• Ability to work in a team-orientated, collaborative environment
• Good planning, organizing and time management skills
• Analytical mind with an inclination for identifying issues and/or defects
• Knowledge and interest in the IT Networking domain
• Knowledge of tools and methodologies associated with the specific area or function
• Ability to apply theoretical knowledge in a practical manner
• Preferable knowledge of either: coding languages / platform skills / Java Script / Python, Java, Spring, Angular Linux, etc.

Academic qualifications and certifications:

• Diploma or Bachelor’s degree
• Relevant certification

Experience required:

• Relevant working experience is desirable but not essential
• Some experience dealing with internal and external stakeholders

• Great working atmosphere in an international team
• Training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry
• 5 weeks of vacation
• 3 sick days per calendar year
• Compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
• Contribution to the pension insurance
• Cafeteria benefit system
• Over standard health care
• Meal tickets
• Refreshment (coffee, tea, water on work) for free
• Laptop and mobile phone including data tariff per company standards
• variable annual bonus based on the target achieved
• Paid referral bonus system