CEPENA, a.s. |
CEPENA, a.s. |
Vokovice, Praha
Vokovice, Praha
- 45 000 – 70 000 Kč
- Plný úvazek Plný úvazek
- Vhodné také pro absolventy
včerejší
Grafton Recruitment s.r.o.
IT Helpdesk with English and French wanted!
Praha
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost Grafton Recruitment s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.
Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.
Our client, a well-established, gradually growing international company is looking for a new members of a IT department.
As an Service Desk Analyst you will:
- Acting as the central point of contact for all user incidents and requests coming into the ServiceDesk.
- Working shifts between 7am and 7pm, supporting our IT users..
- Delivering outstanding customer service by understanding users IT and business needs.
- Accepting inbound telephone calls and e-mails
- Resolving incidents & requests in line with the defined service desk processes and to agreed Business service levels.
- Managing incidents and requests, providing updates to customers and carrying out 1st line fixes where possible.
- Communicating information and where possible first line fixes to customers in a clear and concise manner.
- Liaising with members of other support teams, in order to ensure incidents and requests assigned to the correct resolver group.
- Performing as part of a team in order to meet KPIs, SLAs and goals.
REQUIREMENTS:
- Minimum of 1 years of experience working in a technical support environment.
- Experience of Service Desk and Incident and Request Management processes based on best practice approach to IT Service Management.
- Experience of working with and communicating effectively with peers and colleagues at all levels.
- ServiceDesk skills, diagnostic and troubleshooting abilities, and practical problem solving skills.
- Excellent Customer Service, attention to detail, and analytical skills.
- Language skills – fluent English and French
- A high energy professional capable of making a difference within Group IT and able to work towards a common vision or goal.
- Good written and verbal communication skills.
- Excellent active listening and analytical skills.
- Ability to work under pressure whilst still paying attention to detail
- Exceptional level of customer service skills and an ability to deal effectively with customers, clients, peers and management, in a professional manner.
- Must have a flexible approach and excellent interpersonal skills – the ability to work as and motivate a team is essential.
- Self-motivated with ability to work without direct management control.
- Patient and supportive individual with an enthusiastic and positive attitude.
- High levels of personal responsibility and problem ownership.
BENEFITS:
flexipasses (700 CZK)
meal vouchers (80 CZK)
performance bonuses (annual) – jako 13. plat(40% personal performance, 60% SSCperformance)
defined pension plan
