JOBSTART s.r.o. |
JOBSTART s.r.o. |
Praha
Praha
- 70 000 – 80 000 Kč
- Plný úvazek Plný úvazek
Zveřejněno: 14. srpna
Grafton Recruitment s.r.o.
IT Helpdesk with English and French wanted!
Praha
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost Grafton Recruitment s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.
Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.
Our client, a well-established, gradually growing international company is looking for a new members of a IT department.
As an Service Desk Analyst you will:
- Acting as the central point of contact for all user incidents and requests coming into the ServiceDesk.
- Working shifts between 7am and 7pm, supporting our IT users..
- Delivering outstanding customer service by understanding users IT and business needs.
- Accepting inbound telephone calls and e-mails
- Resolving incidents & requests in line with the defined service desk processes and to agreed Business service levels.
- Managing incidents and requests, providing updates to customers and carrying out 1st line fixes where possible.
- Communicating information and where possible first line fixes to customers in a clear and concise manner.
- Liaising with members of other support teams, in order to ensure incidents and requests assigned to the correct resolver group.
- Performing as part of a team in order to meet KPIs, SLAs and goals.
REQUIREMENTS:
- Minimum of 1 years of experience working in a technical support environment.
- Experience of Service Desk and Incident and Request Management processes based on best practice approach to IT Service Management.
- Experience of working with and communicating effectively with peers and colleagues at all levels.
- ServiceDesk skills, diagnostic and troubleshooting abilities, and practical problem solving skills.
- Excellent Customer Service, attention to detail, and analytical skills.
- Language skills – fluent English and French
- A high energy professional capable of making a difference within Group IT and able to work towards a common vision or goal.
- Good written and verbal communication skills.
- Excellent active listening and analytical skills.
- Ability to work under pressure whilst still paying attention to detail
- Exceptional level of customer service skills and an ability to deal effectively with customers, clients, peers and management, in a professional manner.
- Must have a flexible approach and excellent interpersonal skills – the ability to work as and motivate a team is essential.
- Self-motivated with ability to work without direct management control.
- Patient and supportive individual with an enthusiastic and positive attitude.
- High levels of personal responsibility and problem ownership.
BENEFITS:
flexipasses (700 CZK)
meal vouchers (80 CZK)
performance bonuses (annual) – jako 13. plat(40% personal performance, 60% SSCperformance)
defined pension plan
