IT Helpdesk with English and French wanted!

Co od Vás očekáváme:

Our client, a well-established, gradually growing international company is looking for a new members of a IT department. As an Service Desk Analyst you will: - Acting as the central point of contact for all user incidents and requests coming into the ServiceDesk. - Working shifts between 7am and 7pm, supporting our IT users.. - Delivering outstanding customer service by understanding users IT and business needs. - Accepting inbound telephone calls and e-mails - Resolving incidents & requests in line with the defined service desk processes and to agreed Business service levels. - Managing incidents and requests, providing updates to customers and carrying out 1st line fixes where possible. - Communicating information and where possible first line fixes to customers in a clear and concise manner. - Liaising with members of other support teams, in order to ensure incidents and requests assigned to the correct resolver group. - Performing as part of a team in order to meet KPIs, SLAs and goals. REQUIREMENTS: - Minimum of 1 years of experience working in a technical support environment. - Experience of Service Desk and Incident and Request Management processes based on best practice approach to IT Service Management. - Experience of working with and communicating effectively with peers and colleagues at all levels. - ServiceDesk skills, diagnostic and troubleshooting abilities, and practical problem solving skills. - Excellent Customer Service, attention to detail, and analytical skills. - Language skills - fluent English and French - A high energy professional capable of making a difference within Group IT and able to work towards a common vision or goal. - Good written and verbal communication skills. - Excellent active listening and analytical skills. - Ability to work under pressure whilst still paying attention to detail - Exceptional level of customer service skills and an ability to deal effectively with customers, clients, peers and management, in a professional manner. - Must have a flexible approach and excellent interpersonal skills – the ability to work as and motivate a team is essential. - Self-motivated with ability to work without direct management control. - Patient and supportive individual with an enthusiastic and positive attitude. - High levels of personal responsibility and problem ownership. BENEFITS: flexipasses (700 CZK) meal vouchers (80 CZK) performance bonuses (annual) - jako 13. plat(40% personal performance, 60% SSCperformance) defined pension plan