IT Technical Specialist with English and French

Co od Vás očekáváme:

Interested in IT? Join our international team of the company that has offices in 220 countries all over the world! Responsibilities include: * Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application * Provide onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyse and evaluate these requests (if necessary forward them to 2nd level of IT support) * Answers incoming support requests and resolve help desk tickets received via our ticketing system * Provide timely resolution of end user problems * Provide support to corporate and contacts internal colleagues when required to do so * Suggest process improvements to the supervisor when needed REQUIREMENTS: Our candidates should: * Be motivated to work in the IT field * Speak at least upper-intermediate English and French * Have very good communication skills and professional manners * Ideally a previous experience in a similar customer care related position, however we are also hiring fresh graduates * Some IT skills and knowledge is advantage, not must * Good analytical skills * Happy personality and good sense of humour :) BENEFITS: * 5 weeks of holiday * Meal vouchers * Flexi passes * Up to 10 paid sick days per year * Monthly bonuses based on performance * Permanent full time contract * Discounts for multiple restaurants and other services * Trainings for everything you need to know * Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office