Drafted.gg s.r.o. |
Drafted.gg s.r.o. |
Čakovice, Praha
Čakovice, Praha
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včerejší
Grafton Recruitment s.r.o.
IT HelpDesk Level 1 with English and Danish
Praha
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost Grafton Recruitment s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.
Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.
Interested in IT? Join our international team of the company that has offices in 220 countires all over the world!
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
- Provide onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyse and evaluate these requests (if necessary forward them to 2nd level of IT support)
- Answers incoming support requests and resolve help desk tickets received via our ticketing system
- Provide timely resolution of end user problems
- Provide support to corporate and contacts internal colleagues when required to do so
- Suggest process improvements to the supervisor when needed
REQUIREMENTS:
Our candidates should:
- Be motivated to work in the IT field
- Speak at least upper-intermediate English and Danish
- Very good communication skills and professional manners
- Ideally a previous experience in a similar customer care related position, however we are also hiring fresh graduates
- Some IT skills and knowledge is advantage, not must
- Good analytical skills
- Happy personality and good sense of humour :)
BENEFITS:
- 5 weeks of holiday
- Meal vouchers
- Flexi passes
- Up to 10 paid sick days per year
- Monthly bonuses based on performance
- Permanent full time contract
- Discounts for multiple restaurants and other services
- Trainings for everything you need to know
- Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office
