Support Specialist with FR

Central point of contact for customers within EMEA region coming to us from our website and the pre-sales consultant for prospective customers generated from marketing campaign activities.

• Handling pre-sales end user enquiries made through various means like chat, phone call or web-form with focus on pre-sales consultancy and sales lead generation
• Ensuring Sales team and company’s partners receive qualified and comprehensive leads
• Coordinating with Sales team and partners to ensure all leads are followed up in a timely manner and data entry standards are met to secure marketing database and reporting accuracy
• Building relationship with customers responding to our marketing campaign by proactive outbound call activity
• Ensuring maximum compliance, quality of lead data, maintaining a self-motivated attitude towards KPIs and professional manner

POŽADAVKY:

• Common sense with excellent customer service skills
• Strong communication & interpersonal skills; both spoken and written
• High level of enthusiasm, a strong work ethic, and highly self-motivated
• Excellent time and task management with ability to multitask
• Calm and assured manner with ability to deliver results under pressure either as an individual or as part of a team
• Ability to handle a fast-paced environment and challenging workload
• Natural aptitude for technology
• Experience in Customer support or Call centre is a plus

Language skills:

• Fluent in English
• Fluent in French
• Any other additional European language is a plus

BENEFITY:

• zázemí přední světové společnosti
• příjemné pracovní prostředí, moderní vybavení, mladý kolektiv
• zaměstnanecké výhody (penzijní a životní připojištění, bezplatné obědy, 5 týdnů dovolené, bezplatné jazykové kurzy, zaměstnanecké akcie)
• kompletní zaškolení a možnost profesního růstu