Program Administrator

Do you like HR and are you interested in a role in which you coordinate the hiring process of external talent for large corporate client? Contact us !

Popis pozice:

Operational Tasks

• take active part and support knowledge sharing culture within the organization
• act as buddy for new joiners
• serves as the first line of support on any technical issues
• initiates contractor on-boarding (system requests, facilities, supplier notifications, etc.)
• creates work orders in the VMS system
• verifies work order approvals are met (background checks) before contractors’ start date
• manages approval processes for job requisitions, work orders, and work order extensions
• notifies managers of upcoming contractor end dates and facilitating extension process
• assists with contractor transfers to full-time Client employees as appropriate
• creates and administers a summary of customer/candidate satisfaction surveys
• monitors weekly timesheets to ensures submissions/approvals occur on time
• updates and reports in line with agreed reporting frequency

Client Relations and operational delivery

• provide information to prepare client calls
• supporting your team ensuring on following the Service Portfolio when delivering MSP service and the standard KPI/SLA set in place
• train team members on how to use the Service Portfolio and handle new client requests ensuring service delivery does deviate from what is contractually agreed without a formal Change Request
• support in the process of a change requests
• execute the improvement plan to resolve possible account under performance
• build trust with the countries to enable centralization of services

Stakeholder Management and ‘Sales’

• showcase the ROC as the Central Center of Excellence for MSP Services towards our internal organization Requirements

Profil kandidáta:

• 0-2 years of experience in a service orientated business environment, preferably MSP, HR, Talent Acquisition, Recruitment, account management 
• bachelor’s degree in business or related field or relevant business experience.
• strong communication skills in both English and other European language (German, French, Italian, Dutch etc.) as a plus.
• good understanding of complex business processes
• ability to deal with various internal and external stakeholders
• good knowledge of Microsoft Office products including Word, Excel and PowerPoint
• knowledge of Vendor Management Systems (VMS Systems) such as SAP Fieldglass, Beeline, IQN etc. will be an advantage
• flexibility and ability to work in a fast paced, dynamic and busy environment
• the ability to manage a demanding workload, able to priorities and push back where necessary
• a true 'Team Player' happy to help others

Nabízíme:

• career opportunity at the leading global recruitment organization
• possibility to grow your career towards a position as Team Lead or Manager
• flexible working hours 
• possibility to work remotely
• trainings and workshops