Order Processing Support

The OPS agent is responsible for central processing of all customer order types within their set Service Level Agreement times, and work in the various systems. Closely cooperates with various Monster departments and teams to ensure the highest level of customer satisfaction to our clients.

Essential Functions:

• Administration of all customer orders correctly and in adherence to policies and procedures at all times.
• Conduct pre-order checking to ensure that every order meets Sarbanes Oxley requirements.
• Ensure complete accuracy of order upon sending to finance.

REQUIREMENTS:
Fluent knowledge of English language and of another European language is an advantage.

• Basic experience in order administration or customer service.
• Computer literacy, competency with using the internet, knowledge of MS Office (Word, Excel, etc.), and a decent level of typing skills.
• Ability and comfort with working in an open space work environment.
• Preferably, knowledge of CRM systems.
• Flexibility and the ability to adapt to change.
• Strong team player with a positive attitude who is committed to the company’s success.
• Resilience, particularly when it comes to ensuring company compliance standards are met.
• Customer orientated.
• Detail oriented.
• Comfortable with multi-tasking.

BENEFITS:

• A great work life balance; no evening or weekend work.
• 25 days of vacation + public holidays + 4 sick days
• Discounted gym and wellness membership.
• Company contribution to a pension fund and life insurance.
• Private medical care package and free massages during working hours.
• Fresh fruits and refreshments in the office.
• Language courses, sponsored social & sporting events, chill out zone with leisure time activities, on-site parking, and relocation assistance.
• Job related continuous training and clear career progression path.