• single point of contact for and interacts with EMEA Partners and Sales teams
• provide information and support in response to inquiries about orders, products and procedures
• deliver a high level of professional customer service and developing further the customer service standards
• Personal approach towards customers
• Support our partners and help them with order management – providing information concerning changes, pricing and shipping
• Provide esolutions and communicating updates
• Communicate also with other departments to ensure the customer is delighted
• Handle and resolve partners’ complaints or special requests via email and phone, following up with partners to ensure that their queries are resolved to their full satisfaction
• Review reports providing detailed information on open transactions including unresolved matters, action taken, and any relevant comments

REQUIREMENTS:

• multi-tasking and ability to prioritize in order to meet deadlines
• calm and patient attitude under pressure
• communication in English and French every day – do you have good command of both?
• any other European language? Great advantage!
• good communication skills

BENEFITS:

• Full time contract
• 5 weeks of vacation
• Competitive salary
• Continuous training and development
• Language courses
• Pension and Life Insurance
• Health benefits
• Contribution to lunches (canteen in the building)