Manažer zákaznického servisu s AJ

Popis pozice:

• Allocate resources effectively and fully utilize assets to produce optimal results along order entry timeliness and accuracy
• Shares a trusting relationship with workgroup and recruits, manage and develop staff
• Conduct monthly coaching sessions with direct reports to ensure performance remains focused in the organization and improved where necessary.
• Fosters an environment of accountability with open and honest feedback for all team members.
• Develop people in the organization. Ability to grow team and recognizes when individuals aren't suitable, and make changes when needed.
• Ensure all customer service teams are following consistent order handling procedures.
• Ensure that quotations as required are completed within the target timescales and accurately.
• Plan, organize, direct optimum day-to-day operations to exceed our customers’ expectations.
• Reduce customer service data entry errors that impact Operational costs at production
• Manage the achievement of order entry targets as defined.
• Work closely with the sales teams to input automatic pricing.
• Ensure that customer complaints are entered and actioned, if it is an order entry problem.
• Ensure that any credits are actioned quickly.

Profil kandidáta:

• 3-7 years of experience in a customer service environment, plus 3 years in a leadership position
• Experience in Export Shipments (outside EU), Documentation and Letter of Credit
• Extensive knowledge of an ERP system, SAP an advantage
• Advanced proficiency of English

Nabízíme:

• Results oriented management style
• Process Management skills
• Change Management skills
• Problem solving skills
• Communication & Influencing skills