Warranty Coordinator

ALPS Electric Czech, s.r.o. is a subsidiary of ALPS ALPINE Group, which is a multinational company residing in Japan. The company is one of leading companies in electronic components manufacturing.

• lead a small team of warranty specialists, coordinate their activities and communicate between sister companies
• set goals, keep given approach and achieve KPIs
• improve current warranty process, continue in renewal and upgrade of the whole system
• monitor customer satisfaction
• communicate with customer, report results to internal management

A systematic, active leader who can set up goals and lead a team, proactively search for potential issues or improvements in the warranty process. We are searching a strong person since our customers are premium car manufacturers who are dealing with real professionals.

• experience with BMW customer
• experience with BMW warranty system as advantage
• communicative, leading, proactive, willing to learn, time flexible
• English on high level speaking and written, German as big advantage
• driving licence type B

• work in a newly established team with high motivation to improve processes and learn new things
• training by BMW specialist directly in BMW center in Germany, opportunity to get to know BMW counter colleagues
• possibility of business trips abroad (Europe, overseas)
• motivating reward system, 13th and 14th salaries
• possibility to attend team building activities
• possibility of partial home office - first time available after the trial period
• 25 days of vacation per year
• contract for an indefinite period, long-term job security