Client Support Professional with FRENCH

Co od Vás očekáváme:

Great role for people who speak both ENGLISH and FRENCH. Full training is covered, so being a graduate is not a big deal! Experienced professionals can build up their knowledge and learn a lot as well. You will enjoy dynamic and multinational environment and melt into a team of professionals in the city center of Prague. This job is a great combination between CUSTOMER SERVICE and ADMINISTRATION. Your new role will include: * Taking care of an assigned portfolio of customers * Assist customers with how-to’s * Handling customer service inquiries and issues via telephone or email * Establish and maintain effective working relationships with co-workers, supervisors and customers * Perform day-to-day administrative tasks on request such as maintain records and process paperwork * Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback * Supporting the customer during the entire order to cash process * Maintaining and managing relationships with them * Solving possible issues and giving an advice if needed REQUIREMENTS: * Fluent English and French are a must * Being professional and having positive attitude is desired * Strong communication, listening and problem solving skills are essential * Previous customer service work experience or in a coordination is a plus, but not a must * Being independent and responsible person * PC skills * Excellent organizational ability, including planning well and managing responsibilities effectively Previous experience is not required. BENEFITS: * Meal vouchers * Flexi pass * Language courses * Covering first 2 days of sickness with 100% of salary * Life insurance program and Pension savings plan * Location in the city centre * International team and environment * Career opportunities in the one of the most successful companies in the world