Client Support Professional with FRENCH

Great role for people who speak both ENGLISH and FRENCH.

Full training is covered, so being a graduate is not a big deal! Experienced professionals can build up their knowledge and learn a lot as well.

You will enjoy dynamic and multinational environment and melt into a team of professionals in the city center of Prague.

This job is a great combination between CUSTOMER SERVICE and ADMINISTRATION.

Your new role will include:

• Taking care of an assigned portfolio of customers
• Assist customers with how-to’s
• Handling customer service inquiries and issues via telephone or email
• Establish and maintain effective working relationships with co-workers, supervisors and customers
• Perform day-to-day administrative tasks on request such as maintain records and process paperwork
• Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
• Supporting the customer during the entire order to cash process
• Maintaining and managing relationships with them
• Solving possible issues and giving an advice if needed

REQUIREMENTS:

• Fluent English and French are a must
• Being professional and having positive attitude is desired
• Strong communication, listening and problem solving skills are essential
• Previous customer service work experience or in a coordination is a plus, but not a must
• Being independent and responsible person
• PC skills
• Excellent organizational ability, including planning well and managing responsibilities effectively

Previous experience is not required.

BENEFITS:

• Meal vouchers
• Flexi pass
• Language courses
• Covering first 2 days of sickness with 100% of salary
• Life insurance program and Pension savings plan
• Location in the city centre
• International team and environment
• Career opportunities in the one of the most successful companies in the world