We are currently looking for motivated candidates for the IT Service Desk Analyst position with English & German.

• This is a great opportunity for university students or fresh graduates as well with relevant experience and/or skills
• 100% utilization or part-time work will be possible; full-time employment or Agreement on working activity (DPČ) on a freelance basis
• We are looking for more resources and we expect to cover night and weekend shifts

Popis pozice:

Tasks and responsibilities:

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products in a form of combined 1st and 2nd level technical support (calls/tickets/user interaction)
• Provide prompt responses to questions from employees as well as from end users from a variety of international clients
• Document problems, create and maintain knowledge database
• Monitor activities, correct assignment and troubleshoot as appropriate
• Process improvement activities
• Consult with IT experts, if the appropriate course of action is unclear
• Apply knowledge of overall systems and landscapes as appropriate

Profil kandidáta:

Requirements:

• fluent English, slightly advanced / intermediate German
• Technical skills and general IT background 
• Flexibility, quick learning ability
• Demonstrable problem solving skills and analytical abilities; very good communication skills

Nabízíme:

We offer:

• Part time or Full time job
• Competitive salary and various benefits
• Variety of tasks and activities, involvement in team and customer projects
• Unique opportunity to influence and enhance customer experience
• Further development 
• Friendly working environment of a middle-sized dynamic and agile organization
• Active using of foreign languages
• We are open also for the possibility of home office upon further agreement