Technical Support Engineer

Are you passionate about solving technical problems and providing excellent customer service? Join our client’s team as a Technical Support Engineer!

Popis pozice:

• Provide technical support to customers via Chat, Phone, Webforms, and ServiceNow (SNOW)
• Troubleshoot and resolve issues using SQL and Java
• Manage multiple support cases and keep customers informed
• Collaborate with global teams to ensure exceptional customer service

Profil kandidáta:

• Professional-level English (strong verbal and written communication skills)
• Hands-on professional experience with Java and SQL – we are seeking candidates with practical, work-based knowledge; academic experience alone is not sufficient
• Excellent communication, problem-solving, and troubleshooting abilities
• Customer-focused, adaptable to various tasks (phone, chat, handling technical cases), and comfortable managing requests over the phone
• Background in support, software development, or IT is a plus
• Additional European language skills are a plus

Nabízíme:

• Hybrid work model
• 5 weeks of vacation
• 12 sick days
• Meal vouchers, Multisport card, Cafeteria
• Annual bonus
• 1-year contract with the possibility of extension

If you are interested in this position and would like to know more about it, please send us your CV in English and we will contact you.