Customer support with GERMAN – IT services company

Use this unique opportunity to work and carve your own career path in an international IT services company, which will provide you with great package of benefits – flexible working hours, possibility of home office, friendly working environment, etc.

The company helps clients harness the power of innovation to thrive on change. For more than 60 years, they have successfully guided the world’s largest enterprises and government agencies through successful change cycles.

Your responsibilities:

• To be part of a team, which is a first level of contact for employees of the company and is connected to all other levels.
• Answering customer/client telephone calls and emails in a timely and professional manner – resolving majority of client request during initial contact.
• Ensuring that the needs of all employees/customers/clients are met.
• Escalating queries to the appropriate departments.
• Cooperation with other departments within the company.

REQUIREMENTS:

• At least high school education
• Fluent in German and English
• Working experience in a customer service role is an advantage
• Superb communication skills
• Excellent organizational and problem-solving skills
• Team work while ensuring follow up on individual responsibility

BENEFITS:

• 25 days of paid holidays
• Unlimited period contract
• Flexible working hours
• Three days of Home Office per month
• Health and accident insurance
• Referral bonus
• Meal vouchers
• Fruit and refreshment on the workplace
• Multisport Card
• Trainings
• Opportunity for career growth both horizontally and vertically
• Team buildings and company events
• Brand new offices close to the city centre