Do you have a Microsoft Certification and experience with SKYPE administration? Are you looking for a new challenge?

Currently we have an open position

IT Workplace Administrator – SKYPE

Main responsibilities:

• Support a global Skype for Business rollout project and our current Lync 2010 environment during the migration phase
• Project Member for global project with dependencies to other products like Azure, Sharepoint, Onedrive, O365 and more
• Part of our global IT Collaboration Team
• Assisting in the monitoring, troubleshooting and supporting our Lync environment including, but not limited to Lync endpoints, SBCs and Audicodes Gateways
• Point of contact for client support request delivered via the ServiceNow ticketing system, driving resolution in accordance with well-established policies and procedures.
• Provide remote and onsite technical support when needed
• When required you will also participate in project activity and change execution within the client environment
• Deploy patches and maintain our Lync & SfB environment as part of the team
• Migrating classical PBX locations (Avaya, Polycom, etc.) to our Lync & SfB environment
• Act as liaison for escalations to 3rd party vendors
• Train our local and regional IT Organization to support 1st and 2nd Level SfB issues in the future

REQUIREMENTS:

• Bachelor/Master Degreee
• Fluent English, German would be benefit
• Microsoft Certification (Core Solutions of Microsoft Skype for Business 2015 (70–334); Deploying Enterprise Voice with Skype for Business 2015 (70–333) or the equivalent Lync Certifications)
• Configuration and troubleshooting of Windows based computers in a global Enterprise environment
• Experience in an international team / global support role
• Enterprise IT management frameworks (e.g. ITIL v3 processes) appreciated

BENEFITS:

• meal vouchers
• 25 days of holiday
• language courses
• flexible working hours
• parking space in the centre of the city
• home office (2 days in week)

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