Group Reservation Specialist ensures complex GROUP BOOKING REQUESTS (hotel & inbound services according to request).

We are looking for you if you speak Italian&English fluently, and your are able to:

• manage bookings according to contracted booking policy efficiently and accurately using our Service Reservations Systems (booking and confirming services within deadline and budget)
• communicate via email and phone with stakeholders (hotel and services representatives)
• process cancellations and follow up procedures
• cooperate with the sales team to confirm final tour details
• negotiate with suppliers to provide good rates
• update the reservation systems accurately and process all changes (increase or decrease on group bookings, rates, etc.)
• monitor, manage and process change requests
• ad-hoc administrative and reporting tasks

No shifts, regular working hours – Monday through Friday.

REQUIREMENTS:
Requirements:

• ENGLISH AND ITALIAN language skills – FLUENTLY !!!
• time management – meeting deadlines is crucial
• accuracy – eye for details
• solid interpersonal skills and positive attitude
• due to regular phone contact must have good ability to communicate
• negotiation skills
• previous experience from Travel or Hotel industry is a huge plus, as well as customer service background

BENEFITS:

• Meal vouchers (value 100 CZK)
• 20 days of paid holiday
• staff travel (discounted prices for hotels worldwide)
• modern working environment
• offices in the centre
• online learning system
• training provided during on-boarding