• Respond professionally to customer enquiries via email & phone.
• Always be willing to go the extra mile to exceed customer expectations.
• Conduct customer training sessions to help our customers use our products in the best way.
• Encourage positive customer behaviour by proactively offering guidance and advice on products and setups.
• Analyse and provide technical troubleshooting where necessary.

REQUIREMENTS:

• Excellent interaction and customer service skills.
• Previous experience in a customer service role/environment.
• Fluent level of English and German
• Customer and detail oriented.
• Technical troubleshooting skills are welcomed.
• Be a team player, have a positive attitude

BENEFITS:

• A great work life balance; no evening or weekend work.
• 25 days of vacation + public holidays + 4 sick days
• Discounted gym and wellness membership.
• Company contribution to a pension fund and life insurance.
• Private medical care package and free massages during working hours.
• Fresh fruits and refreshments in the office.
• Language courses, sponsored social & sporting events, chill out zone with leisure time activities, on-site parking, relocation assistance.
• Job related continuous training and clear career progression path.