Customer Service Representative with GERMAN

Co od Vás očekáváme:

Are you CUSTOMER ORIENTED person with excellent COMMUNICATION SKILLS ? Do you speak fluent GERMAN and ENGLISH? If you're looking to gain experience in customer service, use foreign languages and work in an international company, we have an opportunity for you. As Customer Service Representative you will: * Provide professional customer service for the European business units * Processing customer orders and customer claims on time * Maintain high customer service levels * Be always ready to answer client´s questions and resolve different issues * Be a part of process improvement initiatives * Intercompany communication and negotiation * Be driven by results - Monitor and report KPIs for services * Provide best quality service for company * Willingness to work a flexible schedule REQUIREMENTS: You are a perfect candidate if you have: * Advanced English (will be used in both written and spoken form) * Proficiency in both written and spoken German * Effective communication skills * Previous experience 1-3 years in customer service * Strong organizational skills * Very good knowledge of Excel * Ability to organise time and tasks and prioritize * Reliability, positive attitude * Detail oriented It will be advantage if you have: * SAP knowledge or understanding of some other ERP system * SSC experience * knowledge of other EU language (FRA,ITA, ESP) BENEFITS: Have a look at nice benefits: * Flexible working hours * 3 sick days * Home office * 5 weeks of vacation * Meal Vouchers * Cafeteria 1 000CZK/m * Supporting further professional education - ACCA * Language courses * Pension Fund Contribution * Refreshment at the workplace * Referral bonus * Discount on company's goods and products Further to this they will also provide: * A fun, challenging, fast-paced but supportive environment * Opportunity to develop and progress within the company * Opportunity for further academic training * Opportunity to participate in innovation programmes which recognise and reward new ideas