H & M Hennes & Mauritz CZ, s.r.o. |
H & M Hennes & Mauritz CZ, s… |
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Grafton Recruitment s.r.o.
Customer Care specialist with Slovenian
Praha
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost Grafton Recruitment s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.
Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.
A global leader in business process outsourcing, this company specializes in customer experience outsourcing with other services ranging from sales to payment management to marketing. This company’s branches are present across 25 countries worldwide, and it has over 250 business partners. By investing in their partners and employees, this company passionately focuses on evolving the consumer experience.
We are looking for someone to work in the customer support team to start to work within their customer support team.
The role requires a high degree of customer service and you must be able to give clear and concise technical instructions over the phone and sometimes by email. To begin with you will be assisting with level one technical support, which mainly involves trouble shooting, before moving on to more advanced areas within the support team. This is a fun and vibrant department to work in!
Full training will be given.
Main Responsibilities:
- Act as a contact person for customers daily bases
- Preparing and contributing to reports
- Managing your own customer service cases from inception to resolution
Assisting the supervisor with adhoc duties and customer requests
- Participate in outbound calling under supervision
- Provide product oriented support
- Managing high volumes of inbound customer service calls
- Accurately and concisely document customer feedback and any troubleshooting completed during the call
REQUIREMENTS:
- Excellent communication skills
- Working experience from multinational company is highly desirable
- Fluency in Slovenian
- High level of professionalism
- Customer service position is an advantage
- Computer skills – MS Office
BENEFITS:
- Meal vouchers
- Possibility of business trips
- Fit stop ( In-company massages )
- Fresh fruit delivered daily
- Team buildings
- Multisport card
