Do you speak Danish and English? Do you understand importance of great customer experience? Are you always professional and positive? Then we are looking for you!

A Danish company, an IT service partner, which deals with the future of IT and many possibilities of digitization, is looking for an IT Support Specialist. The company is at the forefront of technological development, using technologies to create solutions that develop and support business. They deliver and operate secure and reliable IT platforms based on what is best for the client's business. Whether it's physical hardware in the basement or hyperscalable cloud solutions.

And You will be a part of Customer Support team in Prague, where you will join international work environment, have an opportunity to create a shared vision of the company culture in Czech Republic and make impact on company growth and development.

Popis pozice:

• Providing technical support to international customers in modern IT environment – answering phone calls and solving issues using our ticketing system
• Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration

Profil kandidáta:

• English and Danish (B2) at a professional written and verbal level
• Interest in IT - you have an idea of ​​how different technologies work, you are not afraid to help people with them
• Knowledge of Windows OS and O365 - explain how to work with it and how it works
• Helpful, patient, calm, professional attitude

The advantage will be:

• Experience in a similar position or sufficient IT education
• Experience and general knowledge of Active Directory (User Administration), Application Support, Network, ITSM/CRM tool
• Additional language skills

Nabízíme:

• Flexible working hours and home office upon agreement
• 5 weeks of holidays, 5 fully paid sick days
• Meal vouchers (100 Czk – 55 Czk covered by company)
• Cafeteria card (6000 Czk/year), Multisport card (fully covered by employer)
• Brand new equipment (phone, laptop, wireless headset, two additional screens)
• Czech, English, Danish lessons
• Team events and creative office events on regular basis (Seasonal parties, teambuildings, celebrations, trainings, breakfasts, lunches and many more)
• Relax and play zones
• Modern new office close to metro station

Relocation package -if you would move to Prague from abroad:

• relocation bonus that you will receive together with your first salary
• 2 weeks of temporary accommodation close to the office

If you have never worked with IT support before and you do not have experience from service desk environment, do not worry, you will receive the necessary training and support :) 

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