INFOPROFI GROUP s.r.o. |
INFOPROFI GROUP s.r.o. |
Praha
Praha
- 60 000 – 90 000 Kč
- Plný úvazek Plný úvazek
- Vhodné také pro absolventy
včerejší
Grafton Recruitment s.r.o.
IT Technical Specialist with English and German
Praha
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost Grafton Recruitment s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Jsme personální agentura, předním poskytovatelem řešení pro nábor, talent management a lidské zdroje s více než 30 lety zkušeností, a jako takoví jsme jednou z největších nezávislých společností v Evropě.
Naši lidé se řídí instinktem a vždy hledají inovativní a individuální řešení pro klienty a jejich výzvy v oblasti talent managementu, se kterými se denně na trhu setkávají.
Interested in IT? Join our international team of the company that has offices in 220 countires all over the world!
Responsibilities include:
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
- Provide onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyse and evaluate these requests (if necessary forward them to 2nd level of IT support)
- Answers incoming support requests and resolve help desk tickets received via our ticketing system
- Provide timely resolution of end user problems
- Provide support to corporate and contacts internal colleagues when required to do so
- Suggest process improvements to the supervisor when needed
REQUIREMENTS:
Our candidates should:
- Be motivated to work in the IT field
- Speak at least upper-intermediate English and German
- Have very good communication skills and professional manners
- Ideally a previous experience in a similar customer care related position, however we are also hiring fresh graduates
- Some IT skills and knowledge is advantage, not must
- Good analytical skills
- Happy personality and good sense of humour :)
BENEFITS:
- 5 weeks of holiday
- Meal vouchers
- Flexi passes
- Up to 10 paid sick days per year
- Monthly bonuses based on performance
- Permanent full time contract
- Discounts for multiple restaurants and other services
- Trainings for everything you need to know
- Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office
