IT Technical Specialist with English and German

Interested in IT? Join our international team of the company that has offices in 220 countires all over the world!

Responsibilities include:

• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
• Provide onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyse and evaluate these requests (if necessary forward them to 2nd level of IT support)
• Answers incoming support requests and resolve help desk tickets received via our ticketing system
• Provide timely resolution of end user problems
• Provide support to corporate and contacts internal colleagues when required to do so
• Suggest process improvements to the supervisor when needed

REQUIREMENTS:
Our candidates should:

• Be motivated to work in the IT field
• Speak at least upper-intermediate English and German
• Have very good communication skills and professional manners
• Ideally a previous experience in a similar customer care related position, however we are also hiring fresh graduates
• Some IT skills and knowledge is advantage, not must
• Good analytical skills
• Happy personality and good sense of humour :)

BENEFITS:

• 5 weeks of holiday
• Meal vouchers
• Flexi passes
• Up to 10 paid sick days per year
• Monthly bonuses based on performance
• Permanent full time contract
• Discounts for multiple restaurants and other services
• Trainings for everything you need to know
• Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office