Functional Application Manager (Cisco)

Co od Vás očekáváme:

Change management -Advice/discuss new requests with demand management -Support demand management with creation of functional design -Implement functional design -Instruct and cooperate with developer during realization technical changes -Execute end to end testing of the solution -Handover of delivered functionalities to both business responsible and IT operations including relevant documentation Release management -Prepare and execute releases Incident management -Execute Second and third line support for incidents Problem management -Analyze recurring incidents, propose structural solutions and handover to demand management External partners -Contact, escalate and coordinate incidents and changes General -Maintain and share knowledge on specific area using available resources (webinars, focus groups etc.) -Actively participate in improvements in the incident and change management processes REQUIREMENTS: -Bachelor Information Technology -experience as Functional Application Manager or similar -Specialist/expert knowledge about one or multiple processes and technologies: -Communication & Mobile Managment – Cisco Call manager, Unified communication, Citrix Xen Mobile, Mobile Iron, etc -Collaboration tools – Cisco Spark, Slack, Skype for business (or Microsoft Team), Confluence -Service/Project management – JIRA, Topdesk, Servicenow, etc -English level B2 -Communication skills -Listening skills -Analytical -Problem solving skills -Accurate -Adaptability -Anticipate -Detail-oriented