For the international company NSC Global we look for a T1.5 Support Analysts - i.e. specialists, who would answer questions and resolve customer issues, supporting a wide variety of products and services.

NSC Global is a british company, that offers global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

Popis pozice:

Job description:

• Provide basic technical support to international enterprise customers, for all managed service products, through customer interaction.
• Provide network support and customer status in a complex multi-vendor environment.
• Troubleshoot network issues.
• Analyse incoming incidents, mark improvements and identify chronic cases.

Profil kandidáta:

Key skills:

• Advanced English (equivalent to B2)
• Minimal technical knowledge (CCENT level) or a year or longer experience on a technical support position (network industry preferred). CCNA Cisco Routing and Switching certification preferred.
• A logical and analytical mind-set and passion for solving problems and learning new things

Nabízíme:

Benefits:

• Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
• 1 extra week of holiday (5 weeks in total)
• Meal vouchers
• After 12 months possibility of gaining CISCO certificates for free