A global leader in business process outsourcing, this company specializes in customer experience outsourcing with other services ranging from sales to payment management to marketing. This company’s branches are present across 25 countries worldwide, and it has over 250 business partners. By investing in their partners and employees, this company passionately focuses on evolving the consumer experience.

We are looking for someone to work in the customer support team.
This is a fun and vibrant department to work in!

Full training will be given.

Main Responsibilities:

• Acting as a contact person for customers on a daily bases
• Managing your own customer service cases from inception to resolution
• Assisting the supervisor with adhoc duties and customer requests
• Providing product oriented support
• Accurately and concisely document customer feedback and any troubleshooting completed during the call
• Supporting customers through different channels (e-mail, phone and social media)
• Updating information in CRM tools and other applications which you will be trained for

REQUIREMENTS:

• Excellent communication skills
• Working experience from multinational company is highly desirable
• Fluency in English and 1 another native Balkan language (Bosnian, Serbian, Macedonian, Montenegrin)
• High level of professionalism
• Customer service position is an advantage
• Time flexibility – working on shifts during 24 hours (adjustable)

BENEFITS:

• Meal vouchers
• Possibility of business trips
• Fit stop
• Fresh fruit delivered daily
• Team buildings
• Multisport card