IF you…

• have management experience,
• speak fluently ENGLISH,
• have general overview of IT technologies,

…use this opportunity to work in a fast-paced international environment where every day brings unique new challenges and new opportunities. This international company based in Prague will give you a fresh start and unique chance to do things differently than the competition.

WE NEED YOU!!! Give the business a competitive advantage! APPLY NOW!!!

As an IT support center MANAGER you will be responsible for people management in all aspects – day to day management, career planning, performance management and for quality level in all deliveries and follow up on quality issues.

Other Responsibilities:

• To demonstrate business results
• Reporting to the Director of the Service Support Center, having close cooperation with management team
• To work independently and drive the business in the right direction – handle all related issues
• Take initiative to secure you meet your results
• To motivate develop your team – work and collaborate in a global environment

REQUIREMENTS:

• Fluent in English
• 4+ years’ work experience within the IT industry on a direct team management position (Customer Support Center/Service Desk)
• Strong people management skills
• Understanding of Service Desk environment (KPIs, SLA, dynamic flow and interaction with the global colleagues during daily operations)
• Excellent communication and presentation skills

BENEFITS:

• Attractive salary package
• Personal performance bonuses
• Holidays 5 weeks
• Sick days
• Friendly and dynamic work environment
• Trainings and language courses
• Meal vouchers
• MultiSport card (free entry to over 250 sport facilities in Prague )
• Cafeteria
• Snacks (Fresh fruit in the office, Friday breakfasts)
• Team buildings and company events
• Relocation package