Our client´s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. The company is recognized among the best corporate citizens globally and leading technology company.

We are looking for Technical Help desk Specialist to provide technical support to users in an efficient and prompt manner. You will solve basic technical problems and provide support for all assigned areas.
Other responsibilities include:

• Provide technical support to users in an efficient and accurate manner
• Assists customers in resolving basic technical problems
• Escalate unresolved queries to the next level of support
• Walk customer through problem-solving process
• Logging and keeping records of customer/employee queries
• Recommended procedure modifications or improvements
• Install, modify, and repair computer hardware and software
• Train computer users

REQUIREMENTS:

• Proficiency in English and German language
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Experience with solving computer-related problems would be a plus
• Technical or customer support experience would be a plus

BENEFITS:

• Flexible working hours
• Home office
• Language courses
• Contribution to health and accident insurance
• 5 weeks of holidays
• Meal vouchers
• Contribution to Multi Sport card
• Flexi Passes
• Fruit and refreshment at workplace
• Special mobile tariff offer

The company also offers a rotation program, opportunity for career growth both horizontally and vertically and stable employment with high standards of work.