IT Technical Consultant

Co od Vás očekáváme:

As a well-known corporation serving more than 600,000 clients around the world, we provide organizations of all types with business outsourcing solutions and compliance expertise in the area of Human Resources. We remain one of the World’s most diverse and innovative companies to work for today and we are ranked among the World’s Most Admired Companies. Due to our business expansion and growing dedicated IT services team, we are currently looking for talented individuals to become a part of our Prague branch!

ABOUT THE ROLE:

As an IT Technical Consultant you will deliver professional Service to clients through the total ownership and timely resolution of client inquiries, the day-to-day interaction with clients, the maintenance of client specific documentation, the implementation of small scale client projects, the participation in the product release management activities, the proactive communication of product release information that benefits or impacts the client, and the advocacy of client issues and suggestions as input to the product roadmaps.

Key responsibilities:

• Be a consultant to the client and interpret all clients’ needs
• Maintain all client data current and updated in the applicable CRM systems or databases
• Develop product expertise and business domain expertise with specific systems concepts and solutions
• Resolve client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of time and labor management
• Participate in special projects and other regional initiatives as required by management
• Convey client feedback to internal functional leaders to improve the client experience
• Demonstrate proficiency in supporting and troubleshooting the specific Management Systems according to client’s needs

YOU PROFILE SHOULD BE:

• Bachelor’s Degree or equivalent
• Fluency in English (C1 level)
• Another language is an advantage
• Pro-client expertise/ Consultancy
• Technical/ analytical mind: knowledge of various IT programs
• Knowledge of trouble shooting techniques to resolve common client issues
• High level of communication skills
• Career and growth motivated
• Technical/ analytical mind: knowledge of various IT programs
• Knowledge of trouble shooting techniques to resolve common client issues
• Results-orientation, accountability, decision making, team player

WE OFFER:

• Very competitive remuneration, annual bonus and benefits package
• Extensive corporate benefits package (including meal vouchers and other benefits)
• Permanent contract
• Opportunities for professional growth
• All relevant training and coaching to be able to develop your role with confidence
• Prospective projects with an international scope to develop your full potential
• Positive and social working environment
• International working environment where English is used daily among other languages
• Large and modern office building near public transportation (underground, tram and buses)
• Free refreshments in the workplace
• Regular social events and team building activities