New career opportunity – Great Place to Work!

Well-established international company is currently expanding. Interesting job in an international company with positive culture based on a respect to the employees and their work.
Workplace in a new and very small shared office.

This is a great opportunity to get a challenging job, where you can utilize experience within one of the top best employers in the Czech Republic!

Tasks related to this role will include:

• Manage Sales Order administration front office team (French and Benelux market)
• Manage a newly established team
• Monitor and manage the work allocation to maintain workload amongst the team as well as monitor team attendance
• Set daily, weekly or monthly priorities for the teams
• Monitoring and reporting on SLA´s and KPI´s (daily, monthly, weekly).
• Provide training/ mentoring to each individual to achieve their individual goals
• Support team performance by assisting the team with calls and administration work
• Take responsibility of escalations arriving from the client/customers.
• Set and review goals with the team and motivate them to achieve targets
• Identify process improvements

REQUIREMENTS:

• Language skills: fluent
• Process skills in the area of Customer Service
• Team Management experience
• Customer Focus, Integrity and Trust
• Problem Solving skills
• Priority Setting skills
• Results oriented person

BENEFITS:

• 5 weeks of vacation.
• 25 000 CZK Referral bonus.
• Annual bonus in amount of one month wage.
• Paid overtimes or spare leave instead.
• Meal vouchers in amount of 90 CZK (40 CZK paid by company).
• Language and other trainings for free.
• 300 CZK for Pension insurance.
• Favored telephone tariffs.
• Company events.
• Discount for company products