Sales Order Administration Lead with FRENCH - TOP company

Co od Vás očekáváme:

New career opportunity - Great Place to Work! Well-established international company is currently expanding. Interesting job in an international company with positive culture based on a respect to the employees and their work. Workplace in a new and very small shared office. This is a great opportunity to get a challenging job, where you can utilize experience within one of the top best employers in the Czech Republic! Tasks related to this role will include: * Manage Sales Order administration front office team (French and Benelux market) * Manage a newly established team * Monitor and manage the work allocation to maintain workload amongst the team as well as monitor team attendance * Set daily, weekly or monthly priorities for the teams * Monitoring and reporting on SLA´s and KPI´s (daily, monthly, weekly). * Provide training/ mentoring to each individual to achieve their individual goals * Support team performance by assisting the team with calls and administration work * Take responsibility of escalations arriving from the client/customers. * Set and review goals with the team and motivate them to achieve targets * Identify process improvements REQUIREMENTS: * Language skills: fluent * Process skills in the area of Customer Service * Team Management experience * Customer Focus, Integrity and Trust * Problem Solving skills * Priority Setting skills * Results oriented person BENEFITS: * 5 weeks of vacation. * 25 000 CZK Referral bonus. * Annual bonus in amount of one month wage. * Paid overtimes or spare leave instead. * Meal vouchers in amount of 90 CZK (40 CZK paid by company). * Language and other trainings for free. * 300 CZK for Pension insurance. * Favored telephone tariffs. * Company events. * Discount for company products