Customer Service W. German (Fmcg Company)

Co od Vás očekáváme:

The worldwide known drink company is looking for a Customer Service Specialist with German who will deal with customer's complaints and questions, provide information about products and services, coordinate and follow up the actions via calls, emails, or customer platforms.

Popis pozice:

Main responsibilities:

· Communicate with the company's customers via emails and calls and build relationships with them
· Answer their questions, provide all information they need
· Help them with issues
· Escalate the issues to the manager or subject matter expert if the issue cannot be resolved
· Participate in the projects to support the various business areas
· Keep the tracker of customer interactions, transactions, comments, and complaints
· Develop a working knowledge of SalesForce
· Propose changes and improvements of Customer Experience (any other) platform
· Run reports to analyze issues and implement improvements within

Profil kandidáta:

Requirements:

· Relevant experience ideally from FMCG company
· Perfect German and English (you will use them at your work daily, both languages are required)
· Knowledge of MS Excel / SAP or SalesForce is a big plus!
· Interpersonal and communication skills, responsibility and reliability

Nabízíme:

Benefits:

· Working for a well-known and stable company
· Pleasant and friendly working environment
· 1-year contract with possible prolongation
· Competitive salary
· Flexible working hours
· Home office
· Meal vouchers
· Extra holiday
· Multisport Card
· Free company’s products
· Prague 4