SYNERGIE TEMPORARY HELP s.r.o.
Customer Support - TEAM Leader with English and another language
O nás
Jsme personálně poradenská společnost a na českém trhu působíme více než 25 let. Jsme členem skupiny SYNERGIE Group, 5. největší evropské společnosti poskytující personální poradenství a služby od roku 1969. Máme centra v Chebu, Praze, Brně a Bratislavě, kde nabízíme komplexní náborový servis od agenturního zaměstnávání, vyhledávání do kmene, direct search až po executive search.
Do you speak fluent Czech / Slovak and English, and are you fluent in another language?
We are looking for a multilingual TEAM leader!!
Do you have experience working as a TEAM Leader in a Shared Services Center (SSC) or Customer Support?
In our SSC, we aim to enhance operational efficiency by supporting multiple departments.
We are looking for a new colleague to lead a smaller team of SSC Specialists.
Here, you will be:
- Managing a team of 10 specialists supporting various foreign countries
- Placing and maintaining orders in an internal system
- Regular communication and cooperation with teams within the SSC
- Daily phone/mail communication with customers and colleagues from branches abroad
- Taking part in improving existing processes
Your profile:
- English and the Czech or Slovak language at a very good level
- Any of the other languages great advantage
- Experience of leading a smaller team is a MUST HAVE
- Knowledge of the customer service environment and SSC
We offer:
- Monthly bonuses 10% and a fair salary
- 2 Sick days and 5 weeks of vacation
- Possibility of 50 % home office after trial period
- Language education – a wide range of supported languages
- Multisport card
- Contribution to life/pension insurance/DIP, leisure activities (Flexi Pass)
- Preferred mobile tarif
- Meal voucher/meal option
