We are looking for a Contact Center Specialist, who wil be helping with all inquiries related to employee programs and services, policy, process, and procedures including technology navigational support.recruiter who would líke to be a part of a team whose job is touching the lives of people every day. If you have fluent level of German, you can get a great career opportunity to work in the global shared services organization supporting the businesses of pharmaceutical company!

Popis pozice:

What is the job about?

• Receiving HR-related inquiries from employees via all channels (phone, email, fax, web-form, chat)
• Fully detailing all cases in case management application
• Advancing complex transactions for resolution or contact with third-party vendors.
• Bringing up client service issues to Contact Center Team Lead, supervisor or manager as necessary

Profil kandidáta:

What do we require?

• Native/fluent level of German
• Proficient knowledge of English
• Excellent customer service skills
• Written and verbal communication skills; manages internal communications and externalcommunications with detailed support and assistance
• Organization skills and attention to detail

Nabízíme:

And what we offer?

• Home office
• 5 weeks of vacation
• Flexible working hours
• Meal vouchers
• Sodexo Cafeteria
• Life and accident insurance
• Contribution to language study
• Contribution to Prague public transport
• Contribution to illness leave
• Multisport Card
• Sick days
• Company gym and free fitness lessons