T1.5 Support Analyst

Co od Vás očekáváme:

Are you interested in growing your career in IT networking and looking for a change in scenery? Well, then go for it and apply now for this great opportunity to work for a Cisco Gold certified multinational partner ;)

We are seeking Technical Support Analyst, who is willing to build a career within IT networking and technical support + is open to work variable shift patterns within Global Network Operations in Brno/ Czech Republic.

EU citizenship for this job is required.

Popis pozice:

• Creation of trouble tickets for customers and taking ownership of faults through to resolution
• Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
• Liaison with suppliers and customers in relation to fault resolution and control the repair process
• Direct customer and account team interface providing day to day network support
• Manage initial trouble investigation, isolation and steady state recovery
• Assists users to identify and solve connection/communication problems
• Book out tickets to telco vendors for access circuit trouble investigation
• Provide regular status updates to enterprise and internal customers

Profil kandidáta:

Technical Skills:

• Background in maintenance within the Network area as an advantage
• Helpdesk Experience as an advantage
• Basic data Network skills (CCENT) might be an advantage, but not required

Soft Skills:

• Ability to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Ability to efficiently resolve customer’s problems and escalate further to Tier2 or to other 3rd party
• Ability to work well under pressure, set priorities and comfortable making decisions
• Advanced English (B2+ as a minimum)
• If you are fluent also in French or Italian - great, but English only is ok too
• Flexibility to work in shift pattern (including night shifts)

Nabízíme:

• Opportunity to work and grow within stable international company in a modern office in Brno
• Technical development related to the role
• Good quality work-life balance with plenty of cultural and active opportunities
• Vibrant international team
• 1 extra week of holiday (5 weeks in total)
• Meal vouchers
• Private medical care with English speaking personnel
• Special discounts for gyms, opticians