Manpower
T1.5 Support Analyst
Brno
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost ManpowerGroup s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyNebo se podívejte na jiné zajímavé pracovní příležitosti ve vašem okolí:
O nás
Proč využít při hledání práce personální agenturu Manpower? Propojujeme zajímavé pracovní příležitosti s nadšenými lidmi. Měním lidem budoucnost, protože lepší práce, která dává smysl, znamená lepší život.
Are you interested in growing your career in IT networking and looking for a change in scenery? Well, then go for it and apply now for this great opportunity to work for a Cisco Gold certified multinational partner ;)
We are seeking Technical Support Analyst, who is willing to build a career within IT networking and technical support + is open to work variable shift patterns within Global Network Operations in Brno/ Czech Republic.
EU citizenship for this job is required.
Popis pozice:
- Creation of trouble tickets for customers and taking ownership of faults through to resolution
- Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
- Liaison with suppliers and customers in relation to fault resolution and control the repair process
- Direct customer and account team interface providing day to day network support
- Manage initial trouble investigation, isolation and steady state recovery
- Assists users to identify and solve connection/communication problems
- Book out tickets to telco vendors for access circuit trouble investigation
- Provide regular status updates to enterprise and internal customers
Profil kandidáta:
Technical Skills:
- Background in maintenance within the Network area as an advantage
- Helpdesk Experience as an advantage
- Basic data Network skills (CCENT) might be an advantage, but not required
Soft Skills:
- Ability to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
- Ability to efficiently resolve customer’s problems and escalate further to Tier2 or to other 3rd party
- Ability to work well under pressure, set priorities and comfortable making decisions
- Advanced English (B2+ as a minimum)
- If you are fluent also in French or Italian - great, but English only is ok too
- Flexibility to work in shift pattern (including night shifts)
Nabízíme:
- Opportunity to work and grow within stable international company in a modern office in Brno
- Technical development related to the role
- Good quality work-life balance with plenty of cultural and active opportunities
- Vibrant international team
- 1 extra week of holiday (5 weeks in total)
- Meal vouchers
- Private medical care with English speaking personnel
- Special discounts for gyms, opticians
