T1.5 Support Analyst (French & English)
Tahle nabídka už je sice pryč, ale není důvod zoufat.
Společnost ManpowerGroup s.r.o. hledá pracovníky i na další pozice:
Zobrazit nabídky firmyO nás
Proč využít při hledání práce personální agenturu Manpower? Propojujeme zajímavé pracovní příležitosti s nadšenými lidmi. Měním lidem budoucnost, protože lepší práce, která dává smysl, znamená lepší život.
Our client (Cisco Gold Partner) providing global network implementation and support solutions to world-class organizations is looking for IT Support Analyst, who is willing to build a career within networking and support to work variable shift patterns within Global Network Operations Facility in Brno, Czech Republic.
Are you ambitious, professional, proactive and looking for a change in scenery? If so this role is perfect for you! Do not hesitate to apply now for a fantastic opportunity to relocate to Brno and working for a Cisco Multinational Partner!
Popis pozice:
- Creation of trouble tickets for customers and taking ownership of faults through to resolution
- Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
- Liaison with suppliers and customers in relation to fault resolution and control the repair process
- Direct customer and account team interface providing day to day network support
- Manage initial trouble investigation, isolation and steady state recovery
- Assists users to identify and solve connection/communication problems
- Book out tickets to telco vendors for access circuit trouble investigation
- Provide regular status updates to enterprise and internal customers
Profil kandidáta:
Technical Skills:
- Background in maintenance within the Network area
- Helpdesk Experience
- Basic data Network skills (CCENT)
Soft Skills:
- Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
- Ability to efficiently resolve customer's problems and escalate further to tier 2 as per agreed SLA; or to other 3rd party as necessary
- Ability to work well under pressure, set priorities and comfortable making decisions
- Advanced English and French language skills (B2+ as a minimum)
Nabízíme:
- Opportunity to work for stable international company
- Technical development related to the role
- Good quality work-life balance with plenty of cultural and active opportunities
- Vibrant international team
- 1 extra week of holiday (5 weeks in total)
- Meal vouchers
- Private medical care with English speaking personnel
- Special discounts for gyms, opticians
