Finnish speakers wanted! (Prague/Brno)

Co od Vás očekáváme:

Our fast growing international company specialized in selling perfumes and cosmetics is looking for a new colleague who has drive and excellent communication skills to join our team for Finnish market.

Popis pozice:

On this job position you will be:

- providing support to our Finnish customers via email and phone calls
- providing information about the products as well as helping them find THE ONES for them based on their needs and preferences
- responsible for creating, editing and checking the status of customer’s order and making sure that each delivery reaches its new owner
- handling the complaint and refund process - nobody’s perfect and even if we do our best, sometimes there might be a damage on the delivery or loss of it
- in touch with our marketing and supply department and with our warehouse
- translating texts from/to Finnish on daily basis
- a hero – because you will keep our customers satisfied

Profil kandidáta:

Our company needs you if you:

- are advanced in Finnish – your customers will be native Finnish speakers
- show empathy and patience in understanding others and helping them
- are customer-oriented but at the same time not afraid to actively recommend products
- are a team player always eager to learn
- have good command of English or Czech (any extra language will be seen as a HUGE asset)
- have previous experience from a Customer Service position, but if you don’t, we are patient enough to teach you everything:)

Nabízíme:

And what can you expect from us:

- full-time job in a team of experts on beauty
- competitive salary plus motivational bonuses
- small friendly team in a beautiful and casual working environment
- possibility of career growth (also within other departments)
- beatiful modern office in Prague/Brno
- many interesting benefits such as language courses, full-paid meal vouchers, employee discounts, Multisport card, sick days, internal education system and specific workshops and many more

If you feel like you have the vibe and want to be part of our team, don’t hesitate to send us your CV in English and we will be happy to meet you.