Are you a German native speaker or have C2 level of German? Do you have technical mindset and previous experience from IT helpdesk position? Then this could be a great option for you! You will provide application support for car dealership software produced by a company which is a leader in this market segment. In this position, you will work with German clients from automotive sector and troubleshoot their issues.

The place of work is in Prague 7 – Holešovice. 8-hour shifts during daytime.

Popis pozice:

• Solving software related issues through our case management system and webchat.
• Analysing and resolving complex software product issues, using analytical and technical skills
• Be in touch with the customer
• Guiding, advising and mentoring other team members and our customers on issue and problem resolution
• Documenting solutions and producing written mentorship on resolution steps and procedures
• Reporting issues and recommending process improvements

Profil kandidáta:

• Fluent German (on the level of native speaker)
• Strong English (B2 or higher)
• 1 year+ of previous experience in IT/Technical support. Techy mindset
• Interest in communication with people and helping them to solve their issues
• Motivation to work long-term

Nabízíme:

• 25 days of holidays and sick days
• Cafeteria system in the amount of 4 000 points monthly, so you can use them for benefits of your choice (meal vouchers, flexi passes, multisport card and others)
• Contribution to transport tickets
• Language courses
• Free beverages in the office
• Team buildings and other activities

DOes it sound interesting? Apply now!