Admin and Customer Support with German

Co od Vás očekáváme:

* GERMAN * CUSTOMER SERVICE * ADMINISTRATION * GREAT SSC * Your role will be pro-active, varied and communicative: - Responsibility for Customer Service supporting one of the European business units - Order entry and customer claims process - Maintain high customer service levels - Participate in cross-functional process improvement initiatives - Liaise with multiple stakeholders to ensure issues are identified, tracked, and resolved in a timely manner - Monitor and report Key Performance Indicators (KPIs) REQUIREMENTS: And what do you need to apply? - High School Education or Bachelor’s Degree in business, finance or similar field preferred - 1 year experience is necessary - Operational business knowledge required - Experience in shared services center environments preferred - Strong organizational skills - Must be detail oriented - Must be proficient in Excel - Proficiency in both written and spoken German and English is required BENEFITS: And what can you expect in return? * Flexible working hours * 5 weeks of vacation * Meal Vouchers * Refreshment at the workplace * Employee Recovery Contribution * Pension Fund Contribution Further to this they will also provide: * A fun, challenging, fast-paced but supportive environment * Opportunity to develop and progress within the company * Opportunity for further academic training * Opportunity to participate in innovation programmes which recognise and reward new ideas