Support Specialist with FR

Co od Vás očekáváme:

Central point of contact for customers within EMEA region coming to us from our website and the pre-sales consultant for prospective customers generated from marketing campaign activities. - Handling pre-sales end user enquiries made through various means like chat, phone call or web-form with focus on pre-sales consultancy and sales lead generation - Ensuring Sales team and company’s partners receive qualified and comprehensive leads - Coordinating with Sales team and partners to ensure all leads are followed up in a timely manner and data entry standards are met to secure marketing database and reporting accuracy - Building relationship with customers responding to our marketing campaign by proactive outbound call activity - Ensuring maximum compliance, quality of lead data, maintaining a self-motivated attitude towards KPIs and professional manner POŽADAVKY: - Common sense with excellent customer service skills - Strong communication & interpersonal skills; both spoken and written - High level of enthusiasm, a strong work ethic, and highly self-motivated - Excellent time and task management with ability to multitask - Calm and assured manner with ability to deliver results under pressure either as an individual or as part of a team - Ability to handle a fast-paced environment and challenging workload - Natural aptitude for technology - Experience in Customer support or Call centre is a plus Language skills: - Fluent in English - Fluent in French - Any other additional European language is a plus BENEFITY: - zázemí přední světové společnosti - příjemné pracovní prostředí, moderní vybavení, mladý kolektiv - zaměstnanecké výhody (penzijní a životní připojištění, bezplatné obědy, 5 týdnů dovolené, bezplatné jazykové kurzy, zaměstnanecké akcie) - kompletní zaškolení a možnost profesního růstu