T1.5 Support Analyst (French & English)

Co od Vás očekáváme:

Our client (Cisco Gold Partner) providing global network implementation and support solutions to world-class organizations is looking for IT Support Analyst, who is willing to build a career within networking and support to work variable shift patterns within Global Network Operations Facility in Brno, Czech Republic.

Are you ambitious, professional, proactive and looking for a change in scenery? If so this role is perfect for you! Do not hesitate to apply now for a fantastic opportunity to relocate to Brno and working for a Cisco Multinational Partner!

Popis pozice:

• Creation of trouble tickets for customers and taking ownership of faults through to resolution
• Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
• Liaison with suppliers and customers in relation to fault resolution and control the repair process
• Direct customer and account team interface providing day to day network support
• Manage initial trouble investigation, isolation and steady state recovery
• Assists users to identify and solve connection/communication problems
• Book out tickets to telco vendors for access circuit trouble investigation
• Provide regular status updates to enterprise and internal customers

Profil kandidáta:

Technical Skills:

• Background in maintenance within the Network area
• Helpdesk Experience
• Basic data Network skills (CCENT)

Soft Skills:

• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Ability to efficiently resolve customer's problems and escalate further to tier 2 as per agreed SLA; or to other 3rd party as necessary
• Ability to work well under pressure, set priorities and comfortable making decisions
• Advanced English and French language skills (B2+ as a minimum)

Nabízíme:

• Opportunity to work for stable international company
• Technical development related to the role
• Good quality work-life balance with plenty of cultural and active opportunities
• Vibrant international team
• 1 extra week of holiday (5 weeks in total)
• Meal vouchers
• Private medical care with English speaking personnel
• Special discounts for gyms, opticians